Get references, ask about quality and if the agency meets deadlines.
Compare prices and get a bottom-line quote to avoid subsequent hidden costs.
Be absolutely certain your Translation Agency has Native Speaking Translators of the Target Language of your document. Your agency must have translators that live in the destination market, or must have direct contact with the destination market by means of consultants or affiliates.
Make sure your project manager and translator are able to be at your disposal whenever necessary.
Be sure your firm offers you confidentiality protection and that it takes steps to prevent disclosure of proprietary material.
Ask for a small test project free of charge, and have somebody verify the work for you.
Make sure your translation agency is technology savvy and makes the process as easy as possible for you. Furthermore, they must be willing to work with you until you are totally satisfied, and facilitate your payment process.
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When setting up your business in Costa Rica, you do not have to go here, there and everywhere to find the language-communication services you need.